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If you have received your order and would like to return an item, please see the below options:


My item is faulty or damaged:

  • Please notify us within 48 hours of delivery
  • Please have your order number at hand and call us on 01782 344000 so our team can help
  • If you could take pictures and send them to customerservice@fenns.co.uk with your order number in the subject
  • Keep your item in its original packaging and we will then collect for free
  • Our team will then arrange a replacement and delivery at a time convenient for you


I no longer want my item:

  • If you decide that you no longer want your item, please call us on 01782 344000 within 48 hours of delivery
  • After 48 hours returns will not be accepted
  • Quote us your order number and let us know why the item is no longer needed
  • Please keep your item in the original packaging
  • We will then arrange collection for a fee of £30 at a time suitable to you


For any other questions, please email customerservice@fenns.co.uk or call us on 01782 344000