If you have received your order and would like to return an item, please see the below options:
My item is faulty or damaged:
- Please notify us within 48 hours of delivery
- Please have your order number at hand and call us on 01782 344000 so our team can help
- If you could take pictures and send them to customerservice@fenns.co.uk with your order number in the subject
- Keep your item in its original packaging and we will then collect for free
- Our team will then arrange a replacement and delivery at a time convenient for you
I no longer want my item:
- If you decide that you no longer want your item, please call us on 01782 344000 within 48 hours of delivery
- After 48 hours returns will not be accepted
- Quote us your order number and let us know why the item is no longer needed
- Please keep your item in the original packaging
- We will then arrange collection for a fee of £30 at a time suitable to you
For any other questions, please email customerservice@fenns.co.uk or call us on 01782 344000